Resolving a Mis-Sold Energy Contract for Higham Management Limited
Client: Higham Management Limited
Sector: Property / Commercial Real Estate
Scope: Energy contract dispute resolution
The Challenge
Higham Management Limited, a commercial landlord with a multi-tenant property portfolio, approached us after becoming concerned about the terms of an energy contract that had been arranged on their behalf. Upon review, it became clear that the agreement had been mis-sold, with unclear terms, inflated rates, and a lack of transparency around the contract structure.
The landlord was facing significant financial exposure, with limited understanding of how the contract had been agreed and what options were available to exit.
Our Approach
We carried out a full forensic review of the contract, including supplier communications, broker involvement, and pricing structures. This allowed us to identify key areas where the sales process had fallen short of expected standards and where the agreement could be challenged.
We then engaged directly with the supplier, presenting a clear, evidence-based case outlining the mis-selling concerns and the financial impact on our client.
The Solution
Through persistent negotiation and detailed representation, we successfully challenged the validity of the agreement. We worked to secure an early exit from the contract without penalty and ensured Higham Management Limited was not held liable for the inflated costs.
We also supported the client in securing a more suitable, transparent energy contract moving forward.
The Results
- Total cost saving of approximately £25,000
- Exit from a mis-sold contract with no penalties
- Improved contract transparency and pricing structure
- Reduced financial risk across the property portfolio
Client Feedback
“We've been really grateful for the support we've had from Andy at Clear Bridge Consultancy. We had been involved in a miss-selling issue, which was proving really difficult to extricate ourselves from but Andy worked with us and managed to get us out of it. He is trustworthy, prompt, professional and reliable. Thank you for your help and guidance throughout Andy”
— Higham Management Limited
Conclusion
This case highlights the importance of expert oversight when entering into energy agreements. By identifying and challenging a mis-sold contract, we protected our client from substantial unnecessary costs and restored confidence in their energy procurement strategy.
If you’re unsure whether your energy contract is working in your best interests, a professional review could uncover significant savings and reduce risk.
